Web Survey Bibliography
Title Growing Beyond the Phone Tree
Author Hayzlett, J.
Source Marketing News, 48, 9, pp. 20
Year 2014
Access date 23.05.2017
Abstract The article discusses the use of phone trees in customer service, focusing on improving customer engagement and loyalty by engaging with customers online rather than through customer service representatives over the phone. Topics include the use of online surveys and contests; suggestions for analyzing customer service and online resources; and handling customer problems and dissatisfaction.
Access/Direct link AMA Homepage (abstract) / (full text)
Year of publication2014
Bibliographic typeJournal article
Web survey bibliography - Marketing News (16)
- Growing Beyond the Phone Tree; 2014; Hayzlett, J.
- The Gamification of Marketing Research; 2013; Donato, P., Link, M. W.
- When the water is right.; 2010; Andruss, P.
- Survey says: new tools aim to ensure the integrity of online surveys. ; 2009; Quenqua, D.
- Surveys by Design; 2008; Hopewell, N.
- Workaround: Site’s surveys beat pop-up blockers, yield responses; 2005; Arnold, C.
- Eight tips offer best practices for online MR; 2005; Kottler, R. E.
- Get the most from Net-based panel research; 2005; Philpott, G.
- Net research suffers due to failed promise; 2002; Tortorello, N. J.
- Old, new make up today's surveys.; 2000; James, D.
- The future of online research; 2000; James, D.
- An opposing view of online surveying; 2000; Gorman, J. W.
- Web-based market research ushers in new age.; 1998; McCullough, D.
- Leverage the Web's research capabilities; 1998; Mosley-Matchett, J. D.
- Are Internet surveys ready for prime time; 1997; Davis, G.
- Virtual research exists, but how real is it; 1996; Roller, M. R.